p7pp Privacy Policy

1. Who We Are

1.1 p7pp operates the online casino and sports betting platform accessible at p7pp.io (the "Platform"). For the purposes of this Privacy Policy, p7pp is the data controller responsible for the personal data of players who register and use the Platform.

1.2 p7pp serves players across all divisions of Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. The Platform is available in English and is designed for adult players aged 21 and above.

1.3 All enquiries relating to this Privacy Policy, including requests to exercise your data rights, should be directed to our support team at [email protected]. This email address is provided as plain text only and is not a clickable link.

2. Personal Data We Collect

2.1 The categories of personal data that p7pp collects from players are set out in the table below. We collect only the data that is necessary for the purposes described in this Policy.

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID number, passport number	KYC verification, age verification (21+), fraud prevention
Contact Data	Email address, mobile number, residential address	Account management, support communications, payment verification
Financial Data	bKash/Nagad/Rocket mobile number, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system, session timestamps	Security monitoring, fraud detection, platform optimisation
Usage Data	Games played, wager amounts, session duration, betting history	Responsible gaming monitoring, bonus eligibility, service improvement
Communications Data	Live chat transcripts, support emails, feedback submissions	Dispute resolution, service quality, legal compliance
Marketing Preferences	Opted-in promotional email preferences, bonus opt-in status	Sending relevant offers only to players who have consented

2.2 p7pp does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data beyond what is strictly required to verify your identity under our KYC procedures.

3. How We Collect Your Data

3.1 Directly from you — when you complete the p7pp registration form, submit identity documents for KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings.

3.2 Automatically — when you access and use the Platform, our systems automatically collect Technical Data and Usage Data. This includes data collected via cookies and similar tracking technologies, as described in Section 6 of this Policy.

3.3 From third parties — p7pp may receive data about you from payment processors (such as bKash and Nagad) for the purposes of verifying transactions, from identity verification service providers used in our KYC process, and from fraud prevention databases to help protect the Platform and its players.

4. Legal Basis for Processing Your Data

4.1 p7pp processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide the p7pp service to you — such as account registration, processing your deposits and withdrawals, and administering your wagers.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) regulations, and record-keeping requirements.
• Legitimate interests: Processing carried out for p7pp's legitimate business interests where those interests are not overridden by your privacy rights — such as fraud prevention, Platform security, and service improvement analytics.
• Consent: Where we rely on your consent — for example, for sending you marketing communications or promotional offers — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. How We Use Your Personal Data

5.1 p7pp uses the personal data we hold about you for the following purposes:

• Registering and maintaining your p7pp account and verifying your identity during the p7pp Login process.
• Verifying that you meet the minimum age requirement of 21 years to use the Platform.
• Processing deposits via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and processing withdrawal requests to your verified payment account.
• Detecting and preventing fraud, money laundering, and other illegal activities on the Platform.
• Monitoring your gambling activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling, and activating protective measures where appropriate.
• Administering bonuses, promotions, and loyalty rewards in accordance with applicable terms.
• Providing customer support through live chat and email, and resolving disputes.
• Sending you service-related communications such as transaction confirmations, security alerts, and updates to our terms and policies.
• Sending promotional communications about p7pp offers and games — only where you have given your explicit consent and have not subsequently opted out.
• Conducting analytics to understand how the Platform is used and to improve the p7pp experience for players across Bangladesh.
• Complying with legal and regulatory obligations applicable to p7pp's operations.

6. Cookies and Tracking Technologies

6.1 p7pp uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. Cookies are small data files placed on your device when you visit p7pp.io.

6.2 The cookies used by p7pp fall into the following categories:

• Strictly necessary cookies: These are essential for the Platform to function and cannot be disabled. They include session authentication cookies that keep you logged in during your p7pp Login session and security cookies that help protect your account.
• Functional cookies: These remember your preferences (such as language and display settings) to personalise your experience on the Platform.
• Analytics cookies: These help p7pp understand how players interact with the Platform — which pages are visited most, where sessions end, and how the Platform performs — so we can make improvements.
• Performance cookies: These monitor the technical performance of the Platform and help p7pp identify and resolve issues affecting player experience.

6.3 You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

7. Sharing Your Data with Third Parties

7.1 p7pp does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to keep your data confidential and to use it solely for the specified purpose.

7.2 Categories of third parties with whom p7pp may share your data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, for the purpose of processing your deposits and withdrawals.
• Identity and KYC verification providers: Third-party services that assist p7pp in verifying your identity and age as required by our compliance obligations.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose games are integrated into the p7pp Platform, may receive limited technical data necessary to deliver and authenticate game sessions.
• Fraud prevention and AML screening services: Services that help p7pp detect suspicious activity and comply with anti-money laundering obligations.
• IT infrastructure and hosting providers: Companies that provide the server infrastructure, content delivery, and security systems that underpin the p7pp Platform.
• Legal and regulatory authorities: Where p7pp is required by law to disclose your data to a government body, law enforcement agency, or regulatory authority, we will do so in compliance with applicable legal obligations.

7.3 p7pp will not share your data with any marketing partner or data broker without your prior explicit consent.

8. Data Security

8.1 p7pp implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the p7pp Platform, including during every p7pp Login session and every financial transaction.
• Encryption of sensitive data fields (including financial data and identity documents) in p7pp's databases at rest.
• Role-based access controls ensuring that only authorised p7pp personnel can access personal data, and only to the extent required for their specific role.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Secure disposal procedures for data that has reached the end of its retention period.

8.2 While p7pp takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your p7pp Login credentials and for ensuring that your own device and network are reasonably secure.

8.3 In the event of a personal data breach that poses a risk to your rights and freedoms, p7pp will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent recurrence.

9. Data Retention

9.1 p7pp retains your personal data for as long as your account remains active, and for a period of five (5) years following the closure of your account. This retention period reflects our obligations under applicable anti-money laundering regulations, which require gambling operators to retain identity and transaction records for a defined minimum period.

9.2 Transaction records (including deposit and withdrawal history) are retained for a minimum of five (5) years from the date of each transaction, regardless of whether your account remains open, in compliance with financial record-keeping obligations.

9.3 Communications data — including live chat transcripts and support emails — is retained for a period of two (2) years from the date of the relevant communication, after which it is securely deleted unless required for an ongoing dispute or legal proceedings.

9.4 Marketing preference data is retained until you opt out of marketing communications, at which point it is updated to reflect your opt-out status. Opt-out records are retained indefinitely to ensure that your preference is respected.

9.5 Technical and usage data collected for analytics purposes is anonymised after twelve (12) months and may be retained in anonymised form indefinitely for statistical purposes.

10. Your Data Rights

10.1 As a p7pp player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact p7pp at [email protected]. We will respond to all valid requests within 30 days.

11. Children and Minors

11.1 The p7pp Platform is strictly for adults aged 21 years and above. p7pp does not knowingly collect personal data from any person under the age of 21. Age is verified as part of the KYC process, and any account found to have been registered by a person under 21 will be permanently closed and all associated data will be handled in accordance with our data retention and deletion procedures.

11.2 If you believe that a minor has registered on the p7pp Platform or that p7pp holds personal data relating to a person under 21, please contact us immediately at [email protected] and we will investigate and take appropriate action.

12. Marketing Communications

12.1 p7pp will only send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, and offers if you have explicitly opted in to receiving such communications during registration or subsequently through your account settings.

12.2 You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by contacting support at [email protected] with an opt-out request. Withdrawal of consent will be processed within two business days and will not affect the delivery of service-related communications such as transaction confirmations and security alerts.

12.3 p7pp does not share your contact details with third-party marketers. All promotional communications you receive will be sent directly by p7pp and will relate exclusively to p7pp products and services.

13. Amendments to This Privacy Policy

13.1 p7pp reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The version of this Policy published on p7pp.io at the time of your use of the Platform constitutes the current binding policy.

13.2 Material changes to this Privacy Policy will be communicated to registered players via email at least seven (7) days before the amended Policy takes effect. Minor clarifications may be made without prior notice. The effective date at the top of this page will always reflect when the Policy was last updated.

13.3 We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following notification of an update constitutes acceptance of the revised Policy.

14. Contact and Complaints

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way p7pp handles your personal data, please contact our support team:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24/7 on the p7pp Platform (Bangladesh Standard Time, UTC+6)
• Response Time: p7pp aims to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days.

14.2 If you are not satisfied with p7pp's response to your privacy concern or data rights request, you have the right to escalate your complaint through the dispute resolution process described in the p7pp Terms & Conditions.